Implemented January 12, 2000 

 

At First Community Bank, we know how important personal privacy is.  Because of our interest in protecting privacy, we have adopted the following "Privacy Principles", continuing our commitment to our valued customer: 

 

1. Recognition of Our Customers Expectation of Privacy 

 

We recognize that our customers expect privacy and security for their personal and financial affairs. We understand the need to safeguard any sensitive information about our customers that they have entrusted to First Community Bank. We maintain standards and procedures designed to prevent the misuse of this information. 

 

2. Our Collection, Retention, and Use of Information About Our Customers 

 

We collect, retain, and use information about our customers only where we reasonably believe that it will help administer our business or provide products, services, and other opportunities to our customers. We collect and retain information about our customers only for specific business purposes and we will tell them why we are collecting and retaining it upon their request. We gather such information as social security number, phone number, address, birth date and income and debt information.  We use gathered information to protect and administer our customer’s records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand our customer’s financial needs so that we can provide them with quality products and superior service. 

 

3. Our Maintenance of Accurate Information 

 

We have procedures to help assure that our customer’s financial information is accurate, current, and complete in accordance with commercial standards. We also have procedures to respond to our customers requests to correct inaccurate information in a timely manner. While some of these procedures are required by federal or state law, we have implemented additional procedures to maintain accurate, current, and complete financial information, including processes to update information and remove old information. 

 

4. Limiting Employee Access to Information 

 

We have procedures that limit employee access to personally identifiable information to those employees with a business reason to know such information about our customers. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, special training programs, and our policies on ethics. We take appropriate disciplinary measures to enforce employee privacy responsibilities. 

 

5. Security Procedures to Protect Information 

 

We maintain security standards and procedures to help prevent unauthorized access to confidential information about our customers. We update and test our technology to improve the protection of our information about our customers and to assure the integrity of our information. 

 

6. Restrictions on Disclosing Information to Parties outside our Bank 

 

We do not reveal specific information about our customers accounts or other personally identifiable data to parties outside our bank unless: (1) our customers request or authorize it; (2) the information is provided to complete a transaction initiated by our customers; (3) the information is provided to a reputable credit bureau or similar reporting agency, or; (4) the disclosure otherwise is lawfully permitted or required. We do not provide account information to any companies for the purpose of independent telemarketing or direct mail marketing of any non-bank product or service. 

 

7. Maintaining Our Customers Privacy in Business Relationships with Parties outside our Bank 

 

Sometimes it is necessary to provide personally identifiable information about our customers to a party outside our bank, such as to a vendor or service company that we hire to prepare account statements or to provide support services for one or more of our products. These vendors and service companies agree to safeguard our confidential information about our customers and their products and services with us and they must abide by applicable law. 

 

Although we are committed to protecting our confidential information about our customers and their products and services with us, occasionally it is necessary to provide some of this information to parties outside this bank. (Even with a written or verbal request to not distribute our customer’s information) We may also provide certain information to third parties for other purposes as described below: 

 

We are required to share information about our customers and their products with parties named in a lawsuit or administrative action when we are served with a subpoena or court order. 

We also are required to share our customer’s information with federal or state regulators, such as banking examiners, audits by outside firms, or the IRS, as authorized by federal or state law. 

We also provide information to reputable credit reporting agencies as authorized by federal law. 

We may contract with parties outside our bank to make certain services available to our customers.  Under these programs, a limited amount of information may be made available to these companies to assist in providing the services requested. 

We may sell or transfer accounts or loans, as provided in the account agreements- If this happens, information will be transferred to the buyer of our customers account. 

 

If you have any questions regarding First Community Bank's "Privacy Policy" please contact Catherine Lange, Cashier at (712) 272-3321 or 1-800-822-5816 at any time during normal business hours.  Normal business hours are:  Monday-Friday 8:00 a.m. 4:00 p.m.